Return Policy

Please access our Online Returns Portal Online Return Center and start the returns process by purchasing a shipping label directly from us! 

Please be sure to send us your item(s) back in full accordance with our Return Policy:

• Items must be sent back within 15 days of the delivery date. Items cannot be opened or tampered with.
  

• We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

• Returns are processed within 5-7 business days after your item(s) are delivered to us.

• We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.

Reserved Rights Regarding Returns

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

• An irregular or excessive returns history.
• Potential fraudulent or criminal activity.

Damaged/Incorrect Items

Should you receive a damaged, defective, or incorrect item, contact our Customer Care team via contact@raineday.com Once we receive your request, we will be in contact with you to address and resolve the issue within 24 hours.